@font-face{font-family:Rethink Sans Variable;font-style:normal;font-display:swap;font-weight:400 800;src:url(../media/rethink-sans-latin-ext-wght-normal.0nyvzbkg6_7xq.woff2)format("woff2-variations");unicode-range:U+100-2BA,U+2BD-2C5,U+2C7-2CC,U+2CE-2D7,U+2DD-2FF,U+304,U+308,U+329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Rethink Sans Variable;font-style:normal;font-display:swap;font-weight:400 800;src:url(../media/rethink-sans-latin-wght-normal.0w-lscvxn-p_t.woff2)format("woff2-variations");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}
:root{--red:#ffe500;--red-dark:#e4cd00;--accent-contrast:#111;--accent-text:#111;--page-wash:#fffbd2;--error:#b42328;--font-family:Tahoma, sans-serif;--ink:#252525;--bg-ink:#252525;--muted:#626262;--line:#d6d4d1;--soft:#f4f3f1;--white:#fff;--radius:20px;--shadow:0 18px 60px #1a1a1a14}html[data-theme=successfactory]{--red:#d93d40;--red-dark:#ba292d;--accent-contrast:#fff;--accent-text:#d93d40;--page-wash:#fff4f4;--bg-ink:black;--font-family:"Rethink Sans Variable", sans-serif}*{box-sizing:border-box}html{scroll-behavior:smooth}body{min-height:100vh;color:var(--ink);background:linear-gradient(180deg, var(--page-wash) 112px, #fafafa 672px);font-family:var(--font-family);-webkit-font-smoothing:antialiased;margin:0}button,input,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:wait;opacity:.65}:focus-visible{outline-offset:3px;outline:3px solid #d93d4061}.brand-header{z-index:40;background:#fff;border-bottom:1px solid #ededed;justify-content:space-between;align-items:center;gap:28px;height:112px;padding:8px clamp(20px,5vw,80px);display:flex;position:relative}.header-navigation-slot{margin-left:auto}.brand-header .theme-switch{flex-shrink:0}.brand-logos{align-items:center;gap:24px;min-width:0;display:flex}.brand-link{display:inline-flex}.brand-link-ssc img{object-fit:contain;width:auto;max-width:220px;height:88px}.brand-link-successfactory img{width:200px;height:auto}.brand-link-successfactory,html[data-theme=successfactory] .brand-link-ssc{display:none}html[data-theme=successfactory] .brand-link-successfactory{display:inline-flex}.header-label{letter-spacing:.09em;text-transform:uppercase;color:var(--muted);font-size:14px}.theme-switch{background:#f4f4f4;border:1px solid #d4d4d4;border-radius:999px;align-items:center;padding:4px;display:inline-flex}.theme-switch button{color:#555;background:0 0;border:0;border-radius:999px;padding:9px 14px;font-size:12px;font-weight:700}.theme-switch button[aria-pressed=true]{background:var(--ink);color:#fff;box-shadow:0 2px 8px #0000001f}.site-content{background:0 0}.shell{width:min(1340px,100% - 40px);margin:0 auto}.intro-page{flex-direction:column;justify-content:center;min-height:calc(100vh - 90px);padding-block:72px 48px;display:flex}.intro-grid{grid-template-columns:minmax(0,1.45fr) minmax(320px,.55fr);align-items:end;gap:clamp(40px,8vw,130px);display:grid}.intro-copy h1,.step-intro h1,.completion-card h1{letter-spacing:-.06em;max-width:950px;margin:18px 0 30px;font-size:clamp(48px,7vw,104px);line-height:.94}.step-intro h1{font-size:clamp(42px,5.2vw,76px)}.eyebrow{color:var(--accent-text);text-transform:uppercase;letter-spacing:.12em;margin:0;font-size:13px;font-weight:700}.lead{max-width:760px;margin:0;font-size:clamp(19px,2vw,26px);line-height:1.5}.context-card{color:#fff;background:var(--ink);border-radius:var(--radius);min-height:270px;padding:76px 34px 34px;position:relative;overflow:hidden}.context-card:after{content:"";border:2px solid #ffffff40;border-radius:24px;width:165px;height:165px;position:absolute;bottom:-75px;right:-35px;transform:rotate(-12deg)}.context-card p:last-child{z-index:1;margin-bottom:0;font-size:19px;line-height:1.5;position:relative}.card-index{color:#aaa;font-size:14px;position:absolute;top:25px;right:28px}.context-label{text-transform:uppercase;letter-spacing:.1em;color:#bbb;font-size:12px}.intro-footer{border-top:1px solid var(--ink);justify-content:space-between;align-items:center;gap:30px;margin-top:clamp(50px,8vw,105px);padding-top:30px;display:flex}.intro-footer>p{max-width:720px;color:var(--muted);margin:0;line-height:1.6}.button{border:1px solid #0000;border-radius:8px;justify-content:center;align-items:center;gap:28px;min-height:58px;padding:16px 24px;font-weight:700;transition:transform .18s,background .18s,color .18s;display:inline-flex}.button:hover{transform:translateY(-2px)}.button-primary{background:var(--red);color:var(--accent-contrast)}.button-primary2{background:var(--accent-contrast);color:var(--red)}.button-secondary{color:var(--ink);background:0 0;border-color:#aaa}.button-secondary2{color:var(--accent-contrast);background:0 0;border-color:#aaa}.survey-page{width:min(1180px,100% - 40px);margin:0 auto;padding:26px 0 90px}.progress-wrap{z-index:10;background:color-mix(in srgb, var(--page-wash) 88%, transparent);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);padding:14px 0 18px;position:sticky;top:0}.progress-meta{letter-spacing:.05em;text-transform:uppercase;justify-content:space-between;margin-bottom:10px;font-size:13px;font-weight:700;display:flex}.progress-meta span:last-child{color:var(--red)}.progress-status{align-items:center;gap:18px;display:flex}.progress-status>span:first-child{color:var(--muted);letter-spacing:0;text-transform:none;font-weight:400}.progress-status>span:last-child{color:var(--accent-text)}.progress-track{background:#e7e5e2;height:5px;overflow:hidden}.progress-value{background:var(--red);height:100%;transition:width .35s}.survey-layout{grid-template-columns:minmax(280px,.68fr) minmax(540px,1.32fr);align-items:start;gap:clamp(36px,6vw,80px);padding-top:52px;display:grid}.step-intro{position:sticky;top:100px}.servqual-note{border-top:1px solid var(--ink);margin-top:44px;padding-top:20px}.servqual-note>span{color:var(--muted);text-transform:uppercase;letter-spacing:.12em;margin-bottom:9px;font-size:11px;display:block}.servqual-note strong{font-size:20px}.servqual-note p{color:var(--muted);font-size:15px;line-height:1.5}.questions-card{border:1px solid #e4e4e4;border-top:8px solid var(--red);background:#fff;border-radius:12px;padding:28px;box-shadow:0 8px 28px #00000012}.question{border:0;border-bottom:1px solid var(--line);min-width:0;margin:0 0 34px;padding:0 0 38px}.question legend{width:100%;padding:0;font-size:20px;font-weight:700;line-height:1.4}.question-number{color:var(--red);letter-spacing:.1em;margin-bottom:8px;font-size:12px;display:block}.required{color:var(--error)}.help-text{color:var(--muted);margin:8px 0 0;font-size:14px}.scale-grid{grid-template-columns:repeat(11,1fr);gap:6px;margin-top:22px;display:grid}.scale-option{cursor:pointer;position:relative}.scale-option input{opacity:0;position:absolute}.scale-option span{aspect-ratio:1;background:#fff;border:1px solid #bbb;border-radius:7px;place-items:center;min-width:42px;font-weight:700;transition:all .15s;display:grid}.scale-option:hover span{border-color:var(--red);box-shadow:inset 0 0 0 2px var(--red)}.scale-option input:focus-visible+span{outline-offset:2px;outline:3px solid #d93d4061}.scale-option input:checked+span{background:var(--red);color:var(--accent-contrast);border-color:var(--red)}.scale-labels{color:var(--muted);justify-content:space-between;margin-top:8px;font-size:12px;display:flex}.choice-grid{gap:10px;margin-top:20px;display:grid}.choice-option{position:relative}.choice-option input{opacity:0;position:absolute}.choice-option span{background:#fff;border:1px solid #bbb;border-radius:8px;padding:16px 18px;transition:all .15s;display:block}.choice-option span:before{content:"";vertical-align:-2px;border:1px solid #888;border-radius:50%;width:14px;height:14px;margin-right:12px;display:inline-block}.choice-option input[type=checkbox]+span:before{border-radius:3px}.choice-option input:checked+span{border-color:var(--red);color:var(--accent-text);box-shadow:inset 4px 0 var(--red)}.choice-option input:checked+span:before{background:var(--red);border-color:var(--red);box-shadow:inset 0 0 0 3px #fff}.choice-option input:focus-visible+span{outline-offset:2px;outline:3px solid #d93d4061}.text-input{background:#fff;border:1px solid #aaa;border-radius:8px;width:100%;min-height:56px;margin-top:18px;padding:14px 16px}.textarea{resize:vertical;min-height:130px}.question-error{border-left:3px solid var(--error);padding-left:16px}.field-error{color:var(--error);margin:10px 0 0;font-size:14px;font-weight:700}.error-summary{color:#8d171a;border-left:4px solid var(--error);background:#fff0f0;margin-bottom:26px;padding:14px 16px;line-height:1.4}.actions{justify-content:space-between;gap:16px;display:flex}.actions .button-primary{margin-left:auto}.centered-page{place-items:center;min-height:calc(100vh - 90px);padding-block:50px;display:grid}.completion-card{text-align:center;max-width:920px}.completion-card h1{font-size:clamp(52px,8vw,108px)}.completion-card>p:last-child{max-width:650px;color:var(--muted);margin:0 auto;font-size:19px;line-height:1.6}.completion-mark{background:var(--red);width:72px;height:72px;color:var(--accent-contrast);border-radius:50%;place-items:center;margin:0 auto 28px;font-size:36px;display:grid}.restore-state{min-height:42vh;color:var(--muted);place-items:center;display:grid}.assessment-overview{padding-block:34px 76px}.overview-hero{background:var(--bg-ink);color:#fff;border-radius:22px;grid-template-columns:minmax(0,1.5fr) minmax(250px,.5fr);align-items:end;gap:48px;padding:clamp(32px,5vw,64px);display:grid;box-shadow:0 18px 50px #00000017}.overview-hero .eyebrow{color:var(--red)}.overview-hero h1{letter-spacing:-.055em;margin:16px 0 24px;font-size:clamp(40px,6vw,75px);line-height:.96}.overview-hero p:last-child{color:#dedede;max-width:760px;margin:0;font-size:clamp(17px,1.6vw,21px);line-height:1.55}.overview-progress{background:#ffffff12;border:1px solid #fff3;border-radius:16px;padding:24px}.overview-progress strong,.overview-progress span{display:block}.overview-progress strong{color:var(--red);font-size:clamp(42px,5vw,66px);line-height:1}.overview-progress span{color:#ddd;margin:9px 0 18px;font-size:13px}.overview-progress>div{background:#fff3;border-radius:99px;height:7px;overflow:hidden}.overview-progress i{border-radius:inherit;background:var(--red);height:100%;transition:width .3s;display:block}.overview-intro{grid-template-columns:minmax(0,1.1fr) minmax(0,.9fr);gap:20px;margin-top:24px;display:grid}.overview-intro>div{background:#fff;border:1px solid #deded9;border-radius:18px;padding:clamp(24px,3vw,36px);box-shadow:0 10px 30px #0000000a}.overview-intro h2{margin:13px 0 18px;font-size:clamp(20px,2vw,30px);line-height:1.25}.overview-intro p:last-child{color:var(--muted);margin-bottom:0;line-height:1.55}.overview-intro ul{margin:15px 0 0;padding-left:22px}.overview-intro li{padding:5px 0 5px 5px;line-height:1.45}.overview-intro li::marker{color:var(--red)}.persona-overview-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:20px;margin-top:24px;display:grid}.persona-overview-card{background:#fff;border:1px solid #deded9;border-radius:20px;flex-direction:column;min-width:0;padding:clamp(25px,3vw,38px);display:flex;box-shadow:0 10px 35px #0000000b}.persona-overview-card.completed{border-color:color-mix(in srgb, var(--red) 72%, #aaa);box-shadow:inset 0 6px var(--red), 0 10px 35px #0000000b}.persona-card-top{color:var(--muted);letter-spacing:.09em;text-transform:uppercase;justify-content:space-between;gap:16px;font-size:11px;font-weight:800;display:flex}.persona-card-top b{color:var(--accent-text)}.persona-overview-card h2{letter-spacing:-.04em;margin:26px 0 3px;font-size:clamp(31px,3.3vw,48px);line-height:1}.persona-overview-card h3{color:var(--muted);margin:0;font-size:17px;font-weight:500}.persona-overview-card blockquote{background:var(--ink);color:#fff;border-radius:13px;margin:25px 0;padding:20px;font-size:clamp(18px,2vw,23px);font-weight:700;line-height:1.35}.overview-task{background:#f4f4f0;border-radius:13px;flex:1;padding:20px}.overview-task strong{font-size:13px}.overview-task p{color:var(--muted);margin:8px 0 0;line-height:1.55}.persona-overview-card .button{align-self:flex-start;margin-top:24px;text-decoration:none}.overview-hint{background:color-mix(in srgb, var(--muted) 17%, #fff);border:1px solid #deded9;border-radius:16px;gap:20px;margin-top:24px;padding:23px 28px;line-height:1.5;display:flex}.overview-hint span{color:var(--muted)}.journey-intro{padding-block:34px 70px}.persona-navigation{align-items:center;display:flex}.persona-nav-context{flex-direction:column;gap:3px;min-width:0;margin-bottom:16px;display:flex}.persona-nav-context span{color:var(--accent-text);letter-spacing:.1em;text-transform:uppercase;font-size:10px;font-weight:800}.persona-nav-context strong{overflow-wrap:anywhere;font-size:16px}.persona-nav-actions{align-items:center;gap:clamp(12px,2vw,30px);display:flex}.persona-nav-button{min-height:44px;color:var(--ink);white-space:nowrap;background:0 0;border:0;border-radius:0;padding:10px 0;font-size:16px;font-weight:400;text-decoration:none}.persona-nav-button:hover{text-decoration:underline;-webkit-text-decoration-color:var(--red);text-decoration-color:var(--red);text-underline-offset:8px;text-decoration-thickness:3px;transform:none}.persona-nav-separator{pointer-events:none;-webkit-user-select:none;user-select:none;display:none}html[data-theme=successfactory] .persona-nav-separator{font-size:18px;font-weight:700;line-height:1;display:block}html[data-theme=successfactory] .persona-nav-actions{gap:clamp(10px,1.3vw,20px)}html[data-theme=successfactory] .persona-nav-button{font-weight:700}html[data-theme=successfactory] .persona-nav-button:hover{text-decoration:none}html[data-theme=successfactory] .persona-nav-label{position:relative}html[data-theme=successfactory] .persona-nav-label:after{content:"";background:var(--red);transform-origin:100%;height:3px;transition:transform .3s;position:absolute;bottom:-6px;left:0;right:0;transform:scaleX(0)}html[data-theme=successfactory] .persona-nav-button:is(:hover,:focus-visible) .persona-nav-label:after{transform-origin:0;transform:scaleX(1)}.persona-nav-actions .button{gap:0}.persona-nav-mobile{display:none}.persona-nav-mobile>summary{width:48px;height:48px;color:var(--ink);cursor:pointer;background:0 0;place-items:center;list-style:none;display:grid}.persona-nav-mobile>summary::-webkit-details-marker{display:none}.hamburger{flex-direction:column;gap:5px;width:25px;display:flex}.hamburger i{background:currentColor;height:2px;transition:transform .2s,opacity .2s;display:block}.persona-nav-mobile[open] .hamburger i:first-child{transform:translateY(7px)rotate(45deg)}.persona-nav-mobile[open] .hamburger i:nth-child(2){opacity:0}.persona-nav-mobile[open] .hamburger i:last-child{transform:translateY(-7px)rotate(-45deg)}.persona-nav-menu{z-index:30;border-bottom:1px solid var(--line);background:#fff;flex-direction:column;padding:12px 24px 20px;display:flex;position:absolute;top:100%;left:0;right:0;box-shadow:0 16px 24px #00000014}.persona-nav-menu .persona-nav-button{border-bottom:1px solid #eee;justify-content:flex-start;width:100%;min-height:50px}.persona-stage{grid-template-columns:minmax(0,1.55fr) minmax(310px,.9fr);gap:28px;display:grid}.persona-main-card,.persona-contexts,.journey-map,.touchpoint-card,.summary-journey-card,.summary-insight,.rater-profile,.summary-next{font-variant-ligatures:none;background:#fff;border:1px solid #e7e7e4;border-radius:20px;box-shadow:0 12px 35px #0000000e}.persona-main-card{padding:clamp(34px,5vw,68px)}.persona-main-card h1{letter-spacing:-.06em;max-width:780px;margin:24px 0 30px;font-size:clamp(48px,6vw,86px);line-height:.94}.persona-contexts{flex-direction:column;justify-content:space-between;gap:28px;padding:26px;display:flex}.persona-context-card{background:#f2f2ee;border:1px solid #dcddd7;border-radius:16px;padding:25px}.persona-context-card>strong{margin:20px 0 8px;font-size:18px;display:block}.persona-context-card p{margin:0;line-height:1.5}.persona-context-card.task-card{background:var(--red);color:var(--accent-contrast);border-color:#0000}.persona-context-card.task-card>strong{margin-top:0}.rater-pill{background:var(--red);max-width:100%;color:var(--accent-contrast);border-radius:999px;padding:9px 13px;font-size:12px;font-weight:800;display:inline-flex}.journey-map{grid-template-columns:1fr 3fr 3fr 2fr;gap:10px;margin-top:26px;padding:24px;display:grid}.journey-phase{background:#f5f5f1;border:1px solid #deded8;border-radius:14px;min-width:0;padding:14px}.journey-phase-title{flex-direction:column;min-height:42px;display:flex}.journey-phase-title strong{text-transform:uppercase;letter-spacing:.09em;font-size:12px}.journey-phase-title span{color:var(--muted);margin-top:4px;font-size:11px}.journey-points{grid-template-columns:repeat(auto-fit,minmax(55px,1fr));gap:6px;margin-top:12px;display:grid;position:relative}.journey-points:before{content:"";background:#d5d5cf;height:2px;position:absolute;top:15px;left:8px;right:8px}.journey-point{z-index:1;text-align:center;flex-direction:column;align-items:center;gap:7px;min-width:0;display:flex;position:relative}.journey-point>span{background:#fff;border:2px solid #d1d2cc;border-radius:50%;place-items:center;width:32px;height:32px;font-size:12px;font-weight:800;display:grid}.journey-point small{max-width:100%;color:var(--muted);overflow-wrap:anywhere;font-size:10px;line-height:1.2}.journey-point.active>span{border-color:var(--ink);background:var(--red);color:var(--accent-contrast);box-shadow:0 0 0 4px color-mix(in srgb, var(--red) 30%, transparent)}.journey-point.active small{color:var(--ink);font-weight:800}.journey-point.done>span{background:var(--ink);border-color:var(--ink);color:#fff}.journey-start{justify-content:space-between;align-items:center;gap:35px;padding:26px 4px 0;display:flex}.journey-start p{max-width:760px;color:var(--muted);margin:0;line-height:1.55}.journey-progress-wrap{z-index:10;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);padding:14px max(20px,50vw - 690px);position:sticky;top:0}.journey-map-compact{box-shadow:none;border-radius:14px;margin-top:14px;padding:10px}.journey-map-compact .journey-phase{background:0 0;border:0;padding:8px}.journey-map-compact .journey-phase-title{min-height:18px}.journey-map-compact .journey-points{margin-top:5px}.journey-map-compact .journey-point small{font-size:9px}.journey-survey-page{padding-bottom:80px}.touchpoint-layout{grid-template-columns:minmax(280px,.65fr) minmax(540px,1.35fr);align-items:start;gap:28px;width:min(1380px,100% - 40px);margin:24px auto 0;display:grid}.touchpoint-card{padding:28px;position:sticky;top:210px}.touchpoint-card h1{letter-spacing:-.04em;-webkit-hyphens:auto;hyphens:auto;overflow-wrap:anywhere;margin:15px 0 28px;font-size:clamp(30px,3.3vw,44px);line-height:1.08}.touchpoint-layout>*{min-width:0}.submission-fields{border:0;min-width:0;margin:0;padding:0}.submission-overlay{width:min(540px,100% - 32px);max-height:calc(100dvh - 32px);color:var(--ink);background:0 0;border:0;margin:auto;padding:0}.submission-overlay::backdrop{-webkit-backdrop-filter:blur(24px);background:#fafafad6}.submission-status{text-align:center;flex-direction:column;align-items:center;padding:clamp(24px,5vw,48px) 20px;display:flex}.submission-status h2{letter-spacing:-.03em;text-wrap:balance;margin:28px 0 14px;font-size:clamp(26px,5vw,36px);line-height:1.15}.submission-status p{max-width:390px;color:var(--muted);margin:0;line-height:1.6}.submission-status small{color:var(--muted);margin-top:20px;line-height:1.5}.submission-spinner{border:4px solid color-mix(in srgb, var(--ink) 12%, transparent);border-top-color:var(--red);border-right-color:var(--ink);border-radius:50%;flex:none;width:64px;height:64px;animation:1s cubic-bezier(.45,.15,.55,.85) infinite submission-spin}@keyframes submission-spin{to{transform:rotate(360deg)}}.touchpoint-card>strong{color:var(--muted);margin-bottom:6px;display:block}.touchpoint-card>p:not(.eyebrow){color:var(--muted);line-height:1.55}.touchpoint-card .rater-pill{margin-top:12px}.journey-questions{border-top-width:1px}.scale-grid-five{grid-template-columns:repeat(5,1fr)}.scale-grid-five .scale-option span{aspect-ratio:auto;min-height:56px}.persona-summary{width:min(1340px,100% - 32px);margin:0 auto;padding:28px 0 70px}.summary-hero{background:var(--ink);color:#fff;border-radius:18px;padding:32px}.summary-hero .eyebrow{color:var(--red)}.summary-hero h1{letter-spacing:-.04em;margin:10px 0;font-size:clamp(34px,4vw,58px)}.summary-hero p:last-child{max-width:760px;margin-bottom:0;line-height:1.5}.persona-summary-hero{justify-content:space-between;align-items:center;gap:clamp(28px,6vw,90px);display:flex}.persona-summary-hero>div:first-child{min-width:0}.persona-overall-score{text-align:right;border-left:1px solid #ffffff47;flex:none;min-width:190px;padding-left:clamp(28px,4vw,60px)}.persona-overall-score span,.persona-overall-score small{color:#d8d8d8;display:block}.persona-overall-score span{letter-spacing:.1em;text-transform:uppercase;font-size:12px;font-weight:800}.persona-overall-score strong{color:var(--red);letter-spacing:-.06em;margin-top:4px;font-size:clamp(60px,8vw,104px);line-height:.9;display:block}.persona-overall-score small{margin-top:7px;font-size:14px}.summary-grid{grid-template-columns:1.25fr .75fr;gap:20px;margin-top:20px;display:grid}.summary-journey-card,.summary-insight,.rater-profile,.summary-next{padding:28px}.summary-journey-card h2,.summary-insight h2{margin:12px 0 24px;font-size:25px}.phase-results{grid-template-columns:1fr 1fr;gap:14px;display:grid}.phase-result{background:#f7f7f4;border:1px solid #dcddd7;border-radius:14px;padding:16px}.phase-result>div:first-child{justify-content:space-between;gap:10px;display:flex}.phase-result>div:first-child span{text-transform:uppercase;letter-spacing:.06em;font-size:11px;font-weight:800}.phase-result>div:first-child strong{font-size:24px}.phase-result>small{color:var(--muted);margin:-5px 0 12px;display:block}.result-row{background:#fff;border:1px solid #e4e4df;border-radius:9px;justify-content:space-between;align-items:center;gap:8px;margin-top:7px;padding:7px 9px;font-size:12px;display:flex}.result-row>span{align-items:center;gap:8px;display:flex}.result-row i{background:#eee;border-radius:50%;place-items:center;width:22px;height:22px;font-size:10px;font-style:normal;display:grid}.result-row b{text-align:center;border-radius:99px;min-width:34px;padding:4px 7px}.score-high{background:#d9f4df}.score-mid{background:#fff0bd}.score-low{background:#ffd7d2}.summary-insight>strong{margin-top:26px;font-size:18px;display:block}.summary-insight>p:not(.eyebrow){color:var(--muted);line-height:1.5}.recommendation-result{background:#f3f3ef;border:1px solid #d9d9d3;border-radius:14px;flex-direction:column;gap:7px;margin-top:28px;padding:18px;display:flex}.recommendation-result span{font-size:12px;font-weight:800}.recommendation-result strong{font-size:20px}.strongest-note{margin-top:24px}.rater-profile{margin-top:20px}.rater-explanation{color:var(--muted);margin:9px 0 20px;font-size:13px}.rater-row{grid-template-columns:170px minmax(100px,1fr) 68px 72px;align-items:center;gap:14px;margin-top:14px;font-size:13px;display:grid}.rater-row>div{background:#e0e0db;border-radius:99px;height:9px;overflow:hidden}.rater-row i{border-radius:inherit;background:var(--ink);height:100%;display:block}.rater-value{white-space:nowrap;font-size:13px}.rater-status{text-align:center;border-radius:999px;padding:5px 8px;font-size:11px;font-style:normal;font-weight:800}.rater-status.quality-gut{color:#205f38;background:#d9f4df}.rater-status.quality-neutral{color:#705907;background:#fff0bd}.rater-status.quality-kritisch{color:#8d171a;background:#ffd7d2}.persona-print-details{display:none}.summary-next{background:var(--red);color:var(--accent-contrast);justify-content:space-between;align-items:center;gap:25px;margin-top:20px;display:flex}.summary-next div{flex-direction:column;gap:5px;display:flex}.summary-next span{text-transform:uppercase;letter-spacing:.08em;font-size:11px}.summary-next p{max-width:570px;margin:0}.assessment-kpis{grid-template-columns:repeat(3,1fr);gap:16px;margin-top:20px;display:grid}.assessment-kpis>div,.perspectives-card,.assessment-insights>section,.workshop-note{background:#fff;border:1px solid #e7e7e4;border-radius:18px;padding:26px;box-shadow:0 10px 30px #0000000b}.assessment-kpis span,.assessment-kpis small{color:var(--muted);font-size:12px;display:block}.assessment-kpis strong{margin:9px 0 3px;font-size:clamp(26px,3vw,40px);line-height:1;display:block}.perspectives-card{margin-top:20px}.perspectives-card h2{margin:12px 0 24px}.perspective-list{grid-template-columns:1fr 1fr;gap:10px;display:grid}.perspective-list>div{background:#fafaf8;border:1px solid #deded8;border-radius:11px;justify-content:space-between;align-items:center;gap:18px;padding:14px;display:flex}.perspective-list span{flex-direction:column;gap:4px;display:flex}.perspective-list small{color:var(--muted)}.perspective-list b{font-size:24px}.assessment-insights{grid-template-columns:1fr 1fr;gap:16px;margin-top:20px;display:grid}.assessment-insights h2{font-size:22px}.assessment-insights p:last-child{color:var(--muted);line-height:1.5}.critical-item{border-bottom:1px solid #e4e4df;justify-content:space-between;gap:16px;padding:10px 0;display:flex}.critical-item span{flex-direction:column;display:flex}.critical-item small{color:var(--muted);margin-top:3px}.critical-item strong{font-size:20px}.workshop-note{background:var(--red);color:var(--accent-contrast);margin-top:20px}.workshop-note p{max-width:900px;margin-bottom:0;line-height:1.5}.site-footer{background:0 0}.footer-ssc{background:#fbfbfb;border-top:1px solid #e6e6e6}.footer-successfactory,html[data-theme=successfactory] .footer-ssc{display:none}html[data-theme=successfactory] .footer-successfactory{display:block}.footer-main{grid-template-columns:1fr 1fr;align-items:center;gap:50px;width:min(1340px,100% - 40px);min-height:260px;margin:0 auto;padding:46px 0;display:grid}.footer-brand{text-align:left;font-size:15px;line-height:1.5}.footer-brand img{object-fit:contain;width:222px;height:auto;margin-bottom:24px;margin-left:-8px}.footer-brand p{margin:2px 0}.footer-links{align-items:center;gap:8px;margin-top:20px;display:flex}.footer-links a{color:var(--ink);font-size:15px;text-decoration:none}.footer-links a:hover{text-decoration:underline;-webkit-text-decoration-color:var(--red);text-decoration-color:var(--red);text-underline-offset:5px;text-decoration-thickness:3px}.sf-footer-rechts{align-items:center;gap:8px;margin-left:auto;display:flex}.sf-footer-rechts a{color:var(--ink);font-size:15px;text-decoration:none}.sf-footer-rechts a:hover{text-decoration:underline;-webkit-text-decoration-color:var(--red);text-decoration-color:var(--red);text-underline-offset:5px;text-decoration-thickness:3px}.powered-by{justify-self:end;align-items:center;gap:12px;display:flex}.powered-by>span{color:#777;text-transform:uppercase;letter-spacing:.12em;font-size:10px}.powered-by a{display:inline-flex}.powered-by img{width:200px;height:auto}.footer-bottom{text-align:center;background:#fbfbfb;border-top:1px solid #eee;padding:24px 20px;font-size:15px}.sf-footer-main{border-top:1px solid var(--ink);width:min(1360px,100% - 64px);margin:0 auto;padding:40px 0 54px}.sf-footer-logo{width:100%;height:auto;display:block}.sf-footer-socials{gap:26px;margin-top:28px;display:flex}.sf-footer-socials a{color:var(--ink);display:inline-flex}.sf-footer-socials svg{fill:currentColor;display:block;overflow:visible}.sf-social-linkedin{width:25px;height:29px}.sf-social-youtube{width:33px;height:29px}.sf-footer-socials a:hover{color:var(--red)}.sf-footer-bottom{border-top:1px solid var(--ink);justify-content:space-between;align-items:center;gap:24px;width:min(1360px,100% - 64px);min-height:70px;margin:0 auto;font-size:16px;display:flex}@media (max-width:1100px){.persona-nav-desktop{display:none}.persona-nav-mobile{display:block}.header-navigation-slot{order:3;margin-left:0}.brand-header .theme-switch{margin-left:auto}}@media (max-width:900px){.intro-grid,.survey-layout{grid-template-columns:1fr}.intro-page{justify-content:flex-start}.step-intro{position:static}.survey-layout{gap:38px;padding-top:34px}.step-intro h1{margin-bottom:20px}.servqual-note{margin-top:28px}.scale-grid{grid-template-columns:repeat(6,1fr)}.scale-option span{aspect-ratio:auto;min-height:50px}.footer-main{grid-template-columns:1fr 1fr}.footer-links{grid-area:2/1/auto/-1}.sf-footer-socials{margin-top:24px}.persona-stage,.touchpoint-layout,.summary-grid{grid-template-columns:1fr}.persona-contexts{grid-template-columns:1fr 1fr;display:grid}.touchpoint-card{position:static}.journey-progress-wrap{padding-inline:20px;position:static}.persona-nav-desktop{display:none}.persona-nav-mobile{display:block}.journey-map{grid-template-columns:1fr 1fr}.assessment-kpis,.perspective-list,.assessment-insights,.overview-hero,.overview-intro,.persona-overview-grid{grid-template-columns:1fr}}@media (max-width:600px){.brand-header{gap:10px;height:82px;padding:7px 14px}.brand-link-ssc img{width:auto;max-width:65px;height:30px}.header-label{display:none}.brand-logos{gap:8px}.theme-switch button{padding:8px 10px;font-size:11px}.theme-switch button:last-child{color:#0000;width:28px;position:relative;overflow:hidden}.theme-switch button:last-child:after{content:"SF";color:#555;place-items:center;display:grid;position:absolute;inset:0}.theme-switch button:last-child[aria-pressed=true]:after{color:#fff}.shell,.survey-page{width:min(100% - 28px,1340px)}.intro-page{min-height:calc(100vh - 74px);padding-block:42px 28px}.intro-grid{gap:36px}.intro-copy h1,.step-intro h1{font-size:clamp(42px,14vw,62px)}.context-card{min-height:230px;padding:65px 24px 24px}.intro-footer{flex-direction:column;align-items:stretch}.intro-footer .button{width:100%}.survey-page{padding-top:10px}.progress-wrap{top:0}.progress-status>span:first-child{display:none}.survey-layout{padding-top:26px}.questions-card{border-radius:16px;margin-inline:-14px;padding:28px 20px}.scale-grid{grid-template-columns:repeat(4,1fr)}.scale-grid-eleven{grid-template-columns:repeat(11,minmax(0,1fr));gap:0}.scale-grid-eleven .scale-option span{border-right-width:0;border-radius:0;min-width:0;min-height:48px;padding:0;font-size:13px}.scale-grid-eleven .scale-option:first-child span{border-radius:7px 0 0 7px}.scale-grid-eleven .scale-option:last-child span{border-right-width:1px;border-radius:0 7px 7px 0}.scale-labels{gap:20px}.scale-labels span:last-child{text-align:right}.actions{flex-direction:column-reverse}.actions .button{width:100%;margin-left:0}.footer-main{text-align:center;flex-direction:column;gap:28px;min-height:0;padding:38px 0;display:flex}.footer-brand{text-align:center}.footer-links{flex-wrap:wrap;justify-content:center}.powered-by{justify-self:auto}.sf-footer-main,.sf-footer-bottom{width:min(100% - 28px,1360px)}.sf-footer-main{padding:30px 0}.sf-footer-socials{margin-top:28px}.sf-footer-bottom{text-align:left;flex-direction:column;align-items:center;gap:14px;min-height:0;padding:20px 0;font-size:16px;line-height:1.45}.sf-footer-rechts{flex-wrap:wrap;order:-1;justify-content:center;margin-left:0}.journey-intro{padding-block:18px 46px}.persona-main-card{padding:30px 24px}.persona-main-card h1{font-size:clamp(43px,13vw,66px)}.persona-contexts{padding:16px;display:flex}.journey-map,.journey-map-compact{grid-template-columns:1fr;padding:14px}.journey-phase{grid-template-columns:112px 1fr;align-items:center;display:grid}.journey-phase-title{min-height:0}.journey-points{margin-top:0}.journey-map-compact .journey-point small{display:block}.journey-start{flex-direction:column;align-items:stretch}.journey-start .button{width:100%}.touchpoint-layout{width:min(100% - 28px,1380px)}.touchpoint-card{padding:24px}.journey-questions{margin-inline:0}.scale-grid-five{grid-template-columns:repeat(5,1fr)}.scale-grid-five .scale-option span{min-width:0;min-height:56px}.phase-results{grid-template-columns:1fr}.persona-summary-hero{flex-direction:column;align-items:stretch}.persona-overall-score{text-align:left;border-top:1px solid #ffffff47;border-left:0;width:100%;min-width:0;padding:22px 0 0}.rater-row{grid-template-columns:minmax(0,1fr) 58px 60px;gap:2px 12px;margin-top:14px}.rater-row>span{overflow-wrap:anywhere;grid-column:1/-1}.rater-value{font-size:11px}.rater-status{padding-inline:5px;font-size:10px}.summary-next{flex-direction:column;align-items:flex-start}.persona-nav-context strong{font-size:14px}.brand-link-successfactory img{width:min(160px,38vw);height:auto}.overview-hero{border-radius:0 0 20px 20px;margin-inline:-14px;padding:32px 24px}.overview-hero h1{font-size:clamp(42px,13vw,61px)}.assessment-overview{padding-top:0}.persona-overview-card{padding:25px 21px}.persona-overview-card .button{width:100%}.overview-hint{flex-direction:column;gap:6px;padding:21px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important}.submission-spinner{animation:none}}@media print{@page{size:A4;margin:14mm}*{-webkit-print-color-adjust:exact;print-color-adjust:exact}body{background:#fff}.brand-header,.site-footer,.persona-navigation,.summary-next{display:none!important}.site-content,.persona-summary{width:100%;margin:0;padding:0}.summary-hero,.summary-journey-card,.summary-insight,.rater-profile,.persona-print-details{box-shadow:none}.summary-hero{break-inside:avoid}.summary-grid{grid-template-columns:1fr}.summary-journey-card,.summary-insight,.rater-profile{break-inside:avoid}.persona-print-details{margin-top:12mm;display:block}.persona-print-details>header{border-bottom:1px solid #222;padding-bottom:5mm}.persona-print-details h2{margin:2mm 0;font-size:24px}.persona-print-details header p:last-child{color:#555;line-height:1.45}.print-persona-context{break-inside:avoid;border:1px solid #ccc;border-radius:10px;margin:6mm 0;padding:5mm}.print-persona-context p{margin:2mm 0;line-height:1.4}.print-touchpoint{break-inside:avoid;border:1px solid #ccc;border-radius:10px;margin-top:5mm;padding:5mm}.print-touchpoint span{letter-spacing:.08em;text-transform:uppercase;font-size:10px;font-weight:800}.print-touchpoint h3{margin:2mm 0;font-size:18px}.print-touchpoint p{margin:1.5mm 0;line-height:1.4}.print-answer{border-top:1px solid #ddd;margin-top:4mm;padding-top:3mm}.print-answer>strong{font-size:12px}}
